It doesn’t take much to make customers smile. It just takes a little thought and a little effort.
- Call them by name.
- Listen closely to them, without interrupting.
- Write them personalized “Thank you” notes.
- Refer business to them.
- Tell them
It doesn’t take much to make customers smile. It just takes a little thought and a little effort.
Think about your sales call from the prospect’s point of view. They don’t know you well and so they are guarded. Help them feel comfortable with you as a person before discussing what you sell.
Here are some suggestions to …
If you’re like me, you encounter countless overused words andphrases in a sales situation. When I hear them, my attention level goes right down. I’m distracted and I stop listening closely to the speaker. I ask myself “Don’t they know …
Don’t sabotage yourself by misbehaving on a sales call. Understanding how to conduct yourself with a prospect supports all your good product knowledge and your understanding of your industry. Bad behavior can make it irrelevant.
1. Never underestimate the value …
Many of you are in small-businesses, working with and supplying other businesses. You sell a specific product or service. And some of you have been doing this for many years. But I’m guessing that you don’t have the volume of …
I recently heard Dr. Mark Hillman, an individual and corporate therapist, speak about Sales Call Reluctance. He is a highly engaging speaker with an interesting mix of humor and directness to his topics.
As part of his talk, he listed …
The year is almost over, and you still have time for a last minute push to meet (or exceed) your sales goal. The overall rule with these tips is to let the end-of-quarter and end-of-year time frames work in your …
As difficult as it is to land a sale, it can be incredibly easy to lose one. Our behaviors and attitudes always need to be positive. We need to be tuned in to the prospect throughout the call, and focused …
Some clients are more fun than others. That was true for me with Godiva Chocolatier. I worked with them for six years, delivering countless workshops and talks on sales and customer service. They were a great client. Fun, open to …
Some customers make me think they are from a distant planet. They’re the ones that ask me the bizarro questions that I can’t even begin to understand, let alone answer. They ask questions that begin with “I know this is …
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