Overused Words and Phrases to Avoid in a Sales Call


If you’re like me, you encounter countless overused words andphrases in a sales situation. When I hear them, my attention level goes right down. I’m distracted and I stop listening closely to the speaker.  I ask myself “Don’t they know not to say that?”

Here’s a short list, with some of my prime offenders. Some are jargon, others are overused, and some are just inappropriate in a sales situation. Try to use straight forward respectful language of your own. That would be awesome, dude.

  1. We’re lean and mean
  2. No problemo
  3. At the end of the day
  4. That’s what I’m talkin’ about!
  5. I’m not gonna lie…
  6. We want to go to the next level
  7. That’s why I get the big bucks
  8. It is what it is
  9. Let’s push the envelope
  10. Grab the low hanging fruit
  11. Let’s take this off-line
  12. Let’s think outside the box
  13. Absolutely (when used in place of “yes.”)
  14. Holistic approach
  15. Make an apples-to-apples comparison
  16. Customer-driven organization
  17. This will provide greater transparency
  18. They drank the Kool-Aid
  19. They don’t have enough bandwidth
  20. These are actionable items
  21. Remember, there’s no “I” in team
  22. To tell you the truth…
  23. Have you got a work around for this?
  24. I’m all about Win-Win
  25. We got a seat at the table

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