Some customers make me think they are from a distant planet. They’re the ones that ask me the bizarro questions that I can’t even begin to understand, let alone answer. They ask questions that begin with “I know this is a crazy, but…” or “You’re going to think I’m nuts for asking you this, but…” or, my personal favorite, “This has probably never happened before, but…”
I kind of like these visitors from another galaxy. I accept them and their alien ways. It keeps me on my toes. I have to listen really closely, trying to make sense out of their questions and comments. I keep telling myself that somewhere in this mish-mash of words there is something of value. Nine times out of ten, there is. I have to stay patient, just like when dealing with customers from Earth. And I have to focus and pay attention to them and their thoughts, no matter how Martian it might sound.
The good news is, if I listen, and if I remain patient, and if I pay attention, they will buy from me, just like here on Earth.
So, here’s to the customers from other worlds. May they continue supporting me, and challenging me with their questions and comments.