FRONTLINE focuses on increasing profits by improving relationships between organizations and their customers. We work closely with your employees to create positive experiences for all the company's customers – internal as well as external.

Established in 1987 by Peter Coombs, FRONTLINE has worked with a wide variety of companies and organizations in the United States and Europe. Industries we have served range from Hospitality, Transportation, Retail and Wholesale, to Not-for-Profits, Government, Manufacturing and Utilities. Click on Clients to see our client list.

Responding to clients' needs, FRONTLINE has designed and delivered a series of successful skill training programs for sales and customer service personnel and management. Topics include Negotiation Skills, Internal Customer Service, basic and advanced Sales Training, Time Management, Presentation Skills and Dealing with Challenging Customers.

FRONTLINE has also worked with a call center operations where cross-selling, up-selling and overcoming customer resistance were emphasized.

In addition to our training and consulting services, FRONTLINE is a certified distributor for some of the best training resources in the industry:

Inscape Publishing		Frontline Learning
Vital Learning		DayTimer

We would welcome talking with you about your organization's business needs and the role training can play in achieving your goals.